Closure

 

 

Our office will maintain limited, by appointment only, hours for dental emergencies. If you are experiencing swelling and severe pain, please seek care at an emergency room, urgent care medical facility or urgent care dental facility. 

 

 

Any patients with temporary crowns or bridges in place who have a definitive crown or bridge being fabricated at the lab will be seen for cemenation of the prosthetic. We will be contacting you very soon to schedule a time for this to occur. 

For patients who have temporary crowns and bridges that have not yet been sent to the lab for fabrication, we will help you make arrangements to be seen by a new dentist for the completion of this care. If you’d like to expedite this process, you can visit your insurance company’s website and choose the new in-network provider of your choice. We will work hard to transfer x-rays and the like to your new provider as quickly as possible. 

 

Any patient who has a temporary filling awaiting root canal therapy, we can make recommendations for you to see an endodontist to complete your therapy or you can visit your insurance company’s website and search for in-network endodontists.

 

 

For patients with a balance on the account, we will still be sending statements to you. These statements represent money owed for services rendered. We respectfully ask that you send in payments in a timely manner. You may send payments via check to the office address, 30 Fenton Plaza Fenton, MO 63026. If you wish to make a payment via credit card, please call the office to make arrangements.

 

For patients with a credit on their account including patients who paid for treatment that was not able to be started or finished, we will be issuing you a refund in the next several weeks. If you feel that you have a credit with our office and do not receive a refund within that time, you may contact the office in writing and make a request.

 

 

Given the closure of the office and the necessity behind it, our ability to answer phones will be greatly limited. With the volume of phone calls that we are receiving, please leave only one message and we will get back with you as soon as we can in between home duties. It is our goal to make sure that everyone has access to their records and has all of their questions answered. Your understanding is appreciated during this difficult transition.

 

 

Our office will maintain patient records according to state law and will be creating a section of our website to place requests for records. Please bookmark this page as we will update it soon with this information. In the meantime, we will make every effort to expedite phone requests for records transfers. All fees will be waived for this service.

 

We have enjoyed everyone’s company over the years. We wish each and every one of you the best with your care and your lives!

 

-Dr. Cooney, Erin, Joan and Patrick